Terms & Conditions

Copyright and Trademark Notice 

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of Sub Ohm Innovations, Copyright © 2015, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Links  

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Privacy  

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sub Ohm Innovations site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sub Ohm innovations site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use "cookies" to keep track of your current shopping session to personalize your experience and so you may retrieve your shopping cart at any time.

Privacy on Other Web Sites  

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Accepted Payment Methods 

We accept the following payment methods: Visa, MasterCard, BitPay and LiteCoin. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed at the time of placing your order.

Sales Tax

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales tax or other taxes. 

Purchasing Policy 

By Purchasing products from Sub Ohm Innovations you certify and agree that you are over 18 years of age and that product purchased from Sub Ohm Innovations are to be used solely by persons over the age of 18.

You assume all liability for proper use of the products purchased from Sub Ohm Innovations.

Sub Ohm Innovations will not be liable for any personal and / or property damage, illness, injury or financial loss caused by the use of the products or inability to use the products purchased from Sub Ohm Innovations.

Order Acceptance Policy  

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sub Ohm Innovations reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Out-of-Stock Products  

We will ship your product as it becomes available. If your order is received on Saturday, Sunday or any major holiday, however, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders  

For a multiple product order, we will make every attempt to ship all products in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Typographical Errors  

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, our store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Other Conditions  

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sub Ohm Innovations. signs them or not. We reserve the right to make changes to this site and these conditions at any time.

Shipping Policy 

Shipping Time

It takes one to three business days for orders to be processed. Orders that are processed on Friday will be picked up by USPS the following business day, which is Monday. Orders are not processed or shipped on Saturday or Sunday. Orders placed Saturday or Sunday will be processed Monday and picked up by USPS on Tuesday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sub Ohm Innovations or other parties only as an estimate. Once you have received your tracking confirmation please allow twenty-four (24) hours for USPS to update their system. 

We cannot guarantee your package will arrive on the estimated delivery date displayed due to USPS delivery.

International Shipping Policy

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  Sub Ohm Innovations cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on occasion, customs agents may delay the delivery of some packages at their discretion.   

For more information on customs and duties charges, please contact your local customs office.

If a shipment is refused, we will not accept a return or redirect the package due to the high cost of shipping and fees.  The original sale price and shipping cost will be absorbed by you. 

Due to shipping restrictions in certain areas such as Argentina, Austria, Belgium, Bonaire, Sint Eustatius and Saba, Brazil, Brunei, Cambodia, China, Colombia, Egypt, Greece, Indonesia, Jordan, Korea Democratic People's Republic Of, Lithuania, Oman, Panama, Qatar, Russia, Singapore, South Sudan, Taiwan, Tajikistan, Thailand, Turkey, United Arab Emirates, Uruguay and Venezuela we do not ship to these areas at the moment. If you have any questions please e-mail sales@subohminnovations.com for information.

Returns and Preorder Policy  

DUE TO THE NATURE OF THE PRODUCTS, ALL SALES ARE FINAL AND ALL DEPOSITS ARE NON-REFUNDABLE. We cannot guarantee the exact shipping date of our pre-order items, and the date provided is an estimated date of shipping.

Refund Policy  

Warranty
Our warranty covers manufacturer defects. Our warranty does not cover damage(s) that are caused by user error/misuse/negligence.

Returns
Our policy lasts 90-days. If 90-days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.
If we find there is not a manufacture defect or item is not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 90-days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@subohminnovations.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.